Debt Recovery Online | Debt Recovery Agencies

Debt Recovery Online
About…

According to the TUC, unsecured debt has recently hit a peak of £15,400 per UK household. This is an alarming statistic when you consider that back in the early 90s this figure floated around £4000. It doesn’t matter how responsible you may have been with your finances in the past. A sudden loss of income, a messy divorce or a health problem could put even the most responsible past borrowers into dangerous waters. The most common problematic form of debts are compared here on the site such as credit cards and loans. It is when there is a default on any given agreement that the debtor will hear from a third party debt collection agency (DCA).

DCAs either act on behalf of the lender or they may have purchased the defaulted account at a fraction of its value. We felt that this was an important industry to compare in order to analyse market share and to identify which collectors are overall better to deal with. There is no doubt that the busier firms are chasing up considerable amounts of money. Collectively, more than £60 billion has been passed on to collectors who are members of the CSA (the Credit Services Association represents around 300 members). It’s always advised to deal with debts head on and not bury your head in the sand. We’ll link below to resources where guidance and support can be found.

Comparison Metrics

There is no such service to compare and so within this comparison the aim has been to analyse market share and trust markings. DCA’s typically run 2 sites including a company/corporate site and a payment site for customers. Alexa rankings will be collected for the payment sites since this is where debtors are guided to and where they make payments either on a single page or via the login. To identify trust we’ll also highlight the launch year, CSA membership, FCA licence and also their location where they are likely to service that wider area. This however depends since some firms may have dedicated contact centres across the country. Private parking firms will be explored in an alternative comparison.

Compare Debt Recovery Agencies: Commercial & Consumer DCAs 2019 (32 Brands)

CSA & Licence

✅ & 730175

✅ & 677910

✅ & 752280

✅ & 716456

✅ & 714738

✅ & 721513

✅ & 688858

✅ & 705478

✅ & 693817

✅ & 626796

✅ & Expired

✅ & 703411

✅ & 703390

✅ & 707889

✅ & 708669

✅ & 683212

✅ & 718918

✅ & 730425

✅ & 718645

✅ & 700084

✅ & 661939

✅ & 691793

✅ & 718754

✅ & 716072

✅ & 705183

✅ & 743516

✅ & 718024

✅ & 631100

✅ & 631186

✅ & 716347

✅ & 713946

❌ & 312190

Experience

2004

1998

1974

2002

1985

1985

1973

2004

2008

2003

1981

2005

1975

1997

1990

1989

2001

1992

2001

1995

1976

2011

2005

2001

1994

1979

1997

2005

1972

1971

1992

1983

Location

Northampton

West Malling

Salford

Basingstoke

Stockport

Farnborough

Hull

Stoke-on-Trent

Dumbarton

Halifax

Bromsgrove

Clydebank

Thornton Heath

Evesham

Glasgow

Preston

Reigate

Surbiton

Kilmarnock

Liverpool

Rotherham

Bradford

Manchester

Walton-on-Thames

Maidstone

Brackley

Leeds

Northampton

Warrington

Sheffield

Glasgow

Bolton

Traffic Rank (Alexa)

#15,309

#36,409

#40,260

#41,818

#42,978

#61,875

#78,282

#88,950

#104,353

1.4m

1.5m

1.5m

1.8m

1.9m

2.3m

2.5m

2.9m

3.4m

3.5m

3.5m

3.9m

3.9m

4.4m

5.7m

6.1m

8.2m

10.2m

10.7m

Unranked

Unranked

Unranked

Unranked

Notes:
~ Alexa.com: Rankings are sorted by Alexa UK ranks. Sites with much less traffic can only manage a global rank that is used next. The remaining sites are tied (these had no UK or global rank). As a reminder, we have analysed payment sites rather than company sites. There was just a single exception with Arrow Global who use Capquest (same group) for payments and so their company site was ranked.
~ Characters used: ✅ or ❌ for CSA membership. It’s important for a debt collector to hold membership since the CSA ensures that members are compliant, ethical and fair. Customer Arrears Support was the only firm without membership (they only chase up internal Shop Direct debts).
~ Comparison sections: No such service is available and so this comparison is mostly geared towards trust. This is why we highlight both “CSA” membership & FCA “Licence”. Then there is “Experience” and finally “Location” that is more of a hint on their focused region. Some company names above for reference are shortened in order to fit (the full names are displayed when you mouseover each).
~ How the process works: Collection agencies will contact you regarding a claimed debt. This would usually be through the post or it may be via email or by SMS on your phone. If you are fully aware of the arrears then it would be advised to try to come to an arrangement on a proposed repayment plan. If you don’t wish to do this yourself then you may wish to consider joining a debt management plan. DMP’s will be explored in a future comparison. This can for reference be done for free with StepChange.
~ Specific company notes: Controlaccount’s FCA licence has expired and not been renewed that is concerning. With Clarity’s licence, they are listed as AR (appointed representative). This is of Debt Management Services Ltd.

Feedback: Best Reviews
Trustpilot
All-Time Data

1) Daniels Silverman
92% Rated | 40+ Reviews
Daniels Silverman

2) Lowell Financial
55% Rated | 250+ Reviews
Lowell Financial

3) Cabot Financial
30% Rated | 30+ Reviews
Cabot Financial

Notes:
There are no listings on Feefo or Reviews.co.uk. Many firms use Trustpilot, but as expected the feedback was quite poor.

Resources (Debt Sections):
Citizens Advice
Money Advice Service

Last Update: March 29th, 2019